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| Help | |
| Pricing Information Returns and Guarantee Secure Ordering Online My Privacy |
How do I place an order? What do I need to know about shipping? How do I find out the status of my order? Other prices, charges and payment information |
| Pricing Information The prices listed for each item in this web site are the original issue price of that particular item. Many of the items however are limited editions and, therefore, may sell-out at the publisher. Once they sell-out they may still be available, but, only through the secondary market where the price will be influenced by supply and demand. Unfortunately, it is impossible for us to constantly update prices on our web site for the highly collectible fine art prints that we sell. We apologize for any misunderstanding about the price of any particular piece of art in regards to issue price and current secondary market value. For any limited edition print, the price is determined by availability (demand); so when a print is no longer available from the publisher, it goes up in value and price. Please feel free to contact us by phone (888-399-2949) or by email (sales@artprints.com) with questions or the current market price of a print. |
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| Returns and Guarantee We closely oversee the crafting and shipping of every item we sell. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund (less S&H and restocking fee), provided the item is returned within fifteen (15) days from date of shipment. Artprints.com will not accept returns on items that have been worn, laundered, or specially customized. Artprints.com will not accept returns to damaged items as a result of misuse, neglect, or improper environmental conditions. If the damage is due to shipping errors by the carrier, we must be notified within 5 business days, so a claim can be filed with the carrier. To return goods, you must call 863-284-5683 and request a RMA. (Return Merchandise Authorization). Any returns without an RMA # will be refused. Please save item(s) and packaging. Be sure to include a copy of your invoice with your return along with a brief explanation stating why you are not satisfied with the item(s). We will gladly replace it with a new selection of your choice or refund you for the cost of the item(s) (less S&H). All returns are subject to a twenty-five percent restocking fee. |
| Is it safe to order online? We provide a secure protocol for ensuring that your private financial information is safe. It includes data encryption, server authentication, and message integrity. Furthermore, Artprints.com (the company handling your transaction) has registered with Thawte Inc. to assure you that we are a valid, legal, and trusted corporation. Please note that only a handful of pages (such as the final check out page) are secure. This is because secure pages can take significantly longer to load. When you are browsing our site, there is no personal or financial information being transmitted or saved. When your security is a concern (on the final checkout page), we provide you with state-of-the-art protection. If you still prefer not to order securely online, you may always send us your credit card information, a personal check, or money order through the postal mail. |
| How do I place an order? Ordering from artbythomaskinkade.com is fast, safe, and convenient. Simply place the product(s) you wish to order in your shopping cart by clicking on the 'BUY NOW' button located beneath the product image. When you're ready to order or want to modify your shopping cart, just click the 'your shopping cart' link located on the top of almost every page. We accept all Visa, Mastercard, Discover and American Express, United States personal checks, and international and domestic money orders drawn on U.S. Funds. Detailed instructions can be found on the ordering pages themselves. |
| What do I need to know about shipping? All posters and art prints are rolled and shipped in mint condition via the United States Postal Service (USPS) 2-3 Day Priority Mail in a sturdy tube-like container. All international packages are shipped via first class air mail USPS. We will overnight/express orders upon request for an additional charge. Please call for express rates. Orders are usually shipped within 48 hours depending upon size of order and quantities in stock. Occasionally, orders do take a few weeks if a product is placed on back order. If prompt delivery is a concern, please call or email us for product availability. Please note that shipping companies don't work on weekends and holidays, so your order will be shipped the next business day. |
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My Privacy |
| How do I find out the status of my order? You can view the status of your order at any time by going to the Order Status/History Page. |
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| Prices, charges and payment Shipping and Handling charges are determined strictly by the price and destination of your order. All State of Florida residents are required by law to pay a 6% sales tax. All prices are in U.S. Dollars. All charges must be paid in U.S. dollars. All international money orders must be drawn from U.S. funds. Artprints.com reserves the right to change the prices of merchandise sold on this web site at any time. International customers: please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local Customs office. Any checks being returned due to insufficient funds or any other reason will be submitted for collection immediately. Each returned check will result in a twenty-five dollar ($25.00) service charge to the consumer. |
| Questions: Please direct all questions and comments to support@artprints.com |
| INDEMNIFICATION: All customers and users of Artprints.com, this web site, and the merchandise contained within agree to indemnify and hold Artprints.com, its employees, suppliers, and affiliates harmless from any dispute which may arise from a breach of this agreement. In addition, the customer agrees to hold Artprints.com. harmless from any claims and/or expenses, including any and all reasonable attorney's fees and court costs, related to the customer's use of this web site and the merchandise contained within. TERMS OF SERVICE: |
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